Refund Policy

Refund, Return & Exchange Policy

At Viral the Brand, we value your satisfaction and aim to deliver products you’ll love. If something doesn’t feel right, please review our policy below before initiating a return or exchange.

1. Eligibility Window

  • All return or exchange requests must be raised within 7 days of the product being delivered.

  • Requests made after this period will not be accepted.

2. Damaged, Defective, or Incorrect Products

  • If you receive a damaged, defective, or wrong item, please inform our support team within 24–48 hours of delivery.

  • Supporting images or videos may be required for verification.

3. Quality Check & Processing Time

  • Once the returned item reaches our warehouse, it will undergo a quality inspection.

  • After successful verification, refunds are processed within 2–3 working days.

4. Refund Method

  • Prepaid Orders:
    Refunds are credited back to the original payment method.
    Please allow 3–5 business days for the amount to reflect in your account.

  • Cash on Delivery (COD) Orders:
    Refunds are issued as a digital gift card.

    • Valid for 30 days

    • One-time use only

    • Non-transferable and non-refundable

5. Reverse Pickup Charges

  • A ₹200 reverse pickup fee will be deducted for all returns.

  • This charge covers logistics and handling costs.

6. Non-Refundable Charges

  • Shipping fees and COD charges are non-refundable under any circumstances.

7. Condition of Returned Products

  • Items must be unused, unwashed, and in original condition with all tags intact.

  • Products failing quality checks will not be eligible for refund or exchange.