Refund, Return & Exchange Policy

At TheRareU, we value your trust and aim to deliver high-quality products you’ll love. If something doesn’t feel right, please review our policy below before initiating a return or exchange.

1. Eligibility Window

• All return or exchange requests must be raised within 14 days of the product being delivered.
  

• Requests made after this period will not be accepted.
  

2. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please inform our support team within 24–48 hours of delivery.
  

• Supporting images or videos may be required for verification.
  
  

3. Quality Check & Processing Time

• Once the returned item reaches our warehouse, it will undergo a mandatory quality inspection.
  

• After successful verification, refunds are processed within 2–3 working days.
  
  

4. Refund Method

Prepaid Orders

• Refunds are processed through the original payment method used at checkout, in accordance with the payment gateway and bank processing timelines.
  

• Please allow 3–5 business days for the amount to reflect in your account.
  

Cash on Delivery (COD) Orders

• Refunds for COD orders are issued as a digital gift card:
  

• Valid for 30 days
  

• One-time use only
  

• Non-transferable and non-refundable
  

5. Reverse Pickup Charges

• A ₹100 reverse pickup fee will be deducted from the refund amount for all approved returns.
  

• This charge covers logistics and handling costs.
  
  

6. Non-Refundable Charges

• Shipping fees and COD charges are non-refundable under any circumstances.
  
  

7. Condition of Returned Products

• Items must be unused, unwashed, undamaged, and returned with original tags and packaging.
  

• Products that fail the quality inspection will not be eligible for a refund or exchange.
  
  

8. Final Decision

• TheRareU reserves the right to approve or reject any return, exchange, or refund request based on the inspection results.